FAQ
Frequently Asked Questions
Got questions? We've got answers! Here are the most common questions we receive.
ORDERING & PAYMENT
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Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. It's quick and secure!
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express) and PayPal.
Q: Is it safe to shop on KitchenSip?
A: Absolutely! We use industry-standard SSL encryption to protect your information. Your payment details are processed through secure, PCI-compliant gateways.
Q: Do I need to create an account to order?
A: No, you can checkout as a guest! However, creating an account makes future orders faster and lets you track your order history.
Q: Can I modify or cancel my order after placing it?
A: If you need to change or cancel your order, email us at admin@freelanty.com immediately. If we haven't shipped it yet, we'll do our best to help!
SHIPPING & DELIVERY
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Q: Is shipping really free?
A: Yes! Free UK delivery on every order, no minimum spend required.
Q: How long does delivery take?
A: Standard UK delivery takes 3-5 business days. Need it faster? Upgrade to Express Delivery (1-2 days) for £4.99 at checkout.
Q: Do you ship internationally?
A: Not yet, but we're working on it! Currently, we ship within the UK only.
Q: How do I track my order?
A: You'll receive a tracking number via email as soon as your order ships. Click the link to track your package in real-time!
Q: What if my order doesn't arrive?
A: Contact us immediately at admin@freelanty.com and we'll investigate. If your order is lost, we'll send a replacement or issue a full refund.
RETURNS & REFUNDS
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Q: What's your return policy?
A: We offer a 30-day money-back guarantee. Not happy? Return it for a full refund, no questions asked!
Q: How do I return an item?
A: Email admin@freelanty.com with your order number, and we'll send you a prepaid return label and instructions.
Q: How long does it take to get my refund?
A: Refunds are processed within 3-5 business days after we receive your return. You'll get an email confirmation!
Q: Can I exchange an item?
A: Absolutely! Email us at admin@freelanty.com and we'll arrange an exchange. We'll even cover return shipping!
Q: What if my item arrives damaged?
A: We're so sorry! Email us right away with photos, and we'll send a replacement immediately (or refund you – your choice!).
PRODUCTS
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Q: Are your products safe to use?
A: Yes! Every product is carefully selected and tested for safety.
Q: Do you offer product recommendations?
A: We'd love to help! Email us at admin@freelanty.com with details about your requirements and we'll suggest the perfect products.
CUSTOMER SUPPORT
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Q: How do I contact customer support?
A: Email us at admin@freelanty.com anytime! We typically respond within 24 hours (often faster!).
Q: What are your business hours?
A: Our support team is available Monday-Friday, 9 AM - 6 PM GMT. We respond to weekend emails on the next business day.
Q: I have a complaint. How do I reach you?
A: We're genuinely sorry if something went wrong! Email admin@freelanty.com and we'll resolve it as quickly as possible.
ACCOUNT & PRIVACY
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Q: How do I create an account?
A: Click on the "Account" icon beside the "Search" icon in the top of our website and follow the prompts. It takes less than a minute!
Q: I forgot my password. What do I do?
A: Click "Forgot Password" on the login page, and we'll email you a reset link.
Q: How do you use my personal information?
A: We only use your information to process orders and improve your experience. We never sell your data. See our Privacy Policy for full details.
Q: How do I unsubscribe from emails?
A: Click "Unsubscribe" at the bottom of any promotional email. You'll still receive important order updates!
STILL HAVE QUESTIONS?
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Can't find what you're looking for? We're here to help!
Email: admin@freelanty.com
We'll get back to you within 24 hours!